CANADIAN ALLIED SERVICES INC. AND AFFILIATES PRIVACY STATEMENT
This privacy statement (the “Statement”) delineates the protocols employed by Canadian Allied Services Inc. and its associated entities (hereinafter collectively referred to as “we,” “us,” “our”) concerning the acquisition, utilization, retention, and disclosure of personal information, submitted by both our clientele and the general public.
All references to “Website” within this Statement pertain to the website of which this Statement is a constituent part.
- Introduction
We hold in high regard the rights of individuals to privacy and the safeguarding of personal information. Recognizing the paramount significance of protecting your personal information, we remain committed to providing a secure and protected customer experience. In line with this commitment, we have formulated this Statement to elucidate our practices governing the collection, utilization, and dissemination of your personal information.
In the context of this Statement, the term “personal information” encompasses data pertaining to an identifiable individual, including, for instance, the individual’s name, home address, phone number, social insurance number, gender, income, and family status. Personal information does not encompass data enabling contact with an individual at a business location, such as an employee’s name, designation or title, business phone number, or business address. We undertake to collect, use, or disclose personal information exclusively in accordance with this Statement or the prevailing laws governing the collection, utilization, and dissemination of your personal information by us (“Applicable Privacy Laws”).
A Chief Privacy Officer has been designated for each of our business units, tasked with overseeing adherence to this Statement. Information on how to reach the relevant Chief Privacy Officer is detailed below.
- Collection and Utilization of Customers’ Personal Information
For our clients, we collect two categories of information: personal information and non-personal information. The nature of information collected hinges on the nature of your interactions with us.
(a) Customer Personal Information
The customer personal information obtained from you, and potentially garnered from third parties regarding you (provided such acquisition aligns with Applicable Privacy Laws), falls within the following brackets:
Contact Information: This includes details such as name and email address. Personal Preferences: This pertains to your preferences in language and marketing consent. Financial Information: This encompasses occupation, income, assets, liabilities, mortgage details, and credit card information. Eligibility Assessment Information: This involves your medical and health data, financial particulars, driver’s license number, accident or violation history, claims history, marital status, and occupation. (b) Customer Non-Personal Information
Non-personal information of our customers (information that does not identify you individually) is also gathered. For example:
When you visit our Website, certain non-personal data like your browser type or referring URL may be collected. Customer information might be summarized in a non-personal, aggregate format for statistical and research purposes. For instance, we might summarize data to ascertain that a specific percentage of users are males aged 18 to 25. Declining to provide us with your personal information is an option, yet this choice could impede our ability to provide the requested service or information. For instance, eligibility assessment information is imperative for determining the products and services feasible for you, along with their costs. Similarly, your address is necessary for dispatching requested information or correspondence linked to the products and services we offer.
- Non-Customer Personal Information
Even if you are not a client, we still gather two types of information from you, although the scope of collection is narrower. The specifics of information we acquire depend on the nature of your interactions with us.
(a) Non-Customer Personal Information
Non-customer personal information extracted from you, and potentially obtained from third parties about you (subject to adherence to Applicable Privacy Laws), falls within the following brackets:
Contact Information: This pertains to details such as name and email address. Personal Preferences: This encompasses your preferences in language and marketing consent. (b) Non-Customer Non-Personal Information
Non-customer non-personal information (data not identifying you as an individual) is also compiled. For instance:
Certain non-personal data might be collected when you browse our Website, such as the type of browser employed or the referring URL. Customer information might be summarized in a non-personal, aggregate format for statistical and research purposes. For instance, we might summarize data to determine that a specific percentage of users are males aged 18 to 25. Opting out of furnishing personal information is possible, yet it might impede our capacity to provide you with the requested service or information. For instance, we require your address to send you information about products and services requested from us.
- Utilization of Personal Information
The application of your personal information serves various business purposes. We employ it to:
Gain a comprehensive understanding of your business requisites. Recommend pertinent products and services we offer. Assess your eligibility for and costs associated with our products and services. Fulfill legal and regulatory obligations. Satisfy commitments to our third-party partners in the insurance and financial sectors. Respond to specific requests for services or information. Extend customer support to address your queries or grievances. Promote our services to you and include you in customer lists used for this purpose. Administer internal or third-party surveys to enhance our services. Notify you about alterations to our services or the introduction of new services. Measure and enhance the efficacy of our Website or marketing endeavors. Detect and safeguard against fraud and errors. Track and analyze your preferences for a better grasp of your service needs and eligibility. Serve other purposes as outlined in this Statement.
We confine the collection and utilization of personal information to the extent necessary to fulfill the designated purpose. Personal information will not be collected, sold, distributed, or used for any other purposes without your additional consent, except as mandated by law or authorized by Applicable Privacy Laws.
- Your Consent
The collection, utilization, or disclosure of your personal information transpires solely with your awareness and consent, except where mandated or permitted by Applicable Privacy Laws. By providing your personal information to us, you grant consent to its utilization as delineated in this Statement, alongside any further identifications made during the time of collection.
(a) Express Consent
On occasions, you may be required to furnish express consent for the collection, utilization, or disclosure of personal information by us. This could involve tasks like marking a box to indicate your consent for receiving marketing communications or sharing personal information with our third-party partners in the financial services or insurance domains.
(b) Implied Consent
At times, you might extend implied consent for the collection, utilization, or disclosure of personal information when we reasonably infer that you have accorded consent via an action taken or abstained from. Generally, this materializes when the purpose behind utilizing your personal information would be reasonably evident to you. For instance, when you provide your mailing address as part of a request to receive information about our products and services.
(c) Withdrawal of Consent
You retain the right to revoke your consent for the collection, utilization, or disclosure of your information at any juncture, subject to legal or contractual constraints and reasonable notice. However, without your consent, we might be unable to continue furnishing the products or services you requested.
Should you have subscribed or opted in to one of our mailing lists, we will unfailingly offer the option to opt out or unsubscribe. For instance, if you receive emails from us, an unsubscribe link will be provided in the email for you to discontinue receipt of those communications.
- Information Obtained from Other Sources
In addition to the information you provide to us directly, we may also acquire information from other sources, including third-party vendors and publicly available sources. This information may be combined with the data we have collected from you or otherwise processed for the purposes outlined in this Statement. Any data collected from other sources will be subject to the same privacy safeguards as your direct submissions.
- Data Security
We implement stringent security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures are designed to meet or exceed industry standards and are regularly reviewed to ensure their effectiveness.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The specific retention period for your personal information may vary based on factors such as the nature of the data, the purpose for which it was collected, legal obligations, and business needs.
- Access and Accuracy
We strive to maintain accurate and up-to-date personal information in our possession. You have the right to access the personal information we hold about you and to correct inaccuracies. If you wish to review or update your personal information, please contact us using the contact details provided at the end of this Statement.
- Contact Information
Should you have any queries, concerns, or requests pertaining to this Privacy Statement or the manner in which your personal information is handled, please contact our Chief Privacy Officer at the following address:
[Chief Privacy Officer’s Name] [Position] [Company Name] [Address] [City, State/Province, Postal Code] [Email Address] [Phone Number]
- Changes to this Privacy Statement
This Privacy Statement is subject to periodic review and may be updated to reflect changes in our practices, legal requirements, or technological advancements. Any amendments to this Statement will be posted on our Website, with the updated effective date indicated at the beginning of the Statement.
Effective Date: [Date]
We recommend that you review this Statement periodically to stay informed about how we are safeguarding your personal information.
By providing your personal information to us or using our services, you acknowledge that you have read and understood this Privacy Statement and agree to its terms.